Terms of service

Provider: Global360 Inc.
Address: [full registered office address], Quebec, Canada
Quebec enterprise number: [NEQ] · Email: info@global360inc.ca
Effective: [publication date] · Last updated: 21 September 2026
The French version prevails — version française

These terms form the contract between Global360 Inc. and you when you use any of its online software. They are written to be read: if something is unclear, write to us before subscribing, not after.

01Who contracts with whom

The provider is Global360 Inc., a company incorporated in Quebec, Canada, referred to below as "we". Ceptivo and Ohadash are its trademarks; a contract entered into under either brand is a contract with Global360 Inc.

The customer is the legal entity or individual in whose name the workspace is opened, referred to below as "you". By creating a workspace or paying a subscription, you accept these terms and confirm that you have authority to bind your organisation. Our services are intended for businesses and professionals, not for consumers using them personally.

02The services

We publish and operate browser-based management software, notably Ohadash Finance (SYSCOHADA financial steering) and Ohadash HR (human resources), along with the other products listed on our website. They are provided as a hosted service: nothing to install, nothing for you to maintain.

The exact contents of each plan — included modules, limits, price — appear on the relevant product page and, where applicable, in the application's billing screen. Those pages form part of the contract.

We improve our software continuously. We may add, change or withdraw features. If we withdraw a material feature from a plan you subscribe to, we will give you at least 30 days' notice and you may cancel without penalty.

03Free trial

Some products offer a 14-day free trial, with no credit card. At the end of the trial nothing is charged automatically: either you subscribe, or the workspace moves to a free plan or to read-only, depending on the product. One trial is offered per organisation.

04Your account

• You are responsible for the confidentiality of your credentials and for activity carried out under your account.
• You create and remove your colleagues' access yourself, and assign their permissions.
• Tell us without delay if you suspect unauthorised access.
• We will never ask for your password, by email or by phone.

05Prices, currencies and taxes

Prices are published openly on the product pages. They are quoted excluding taxes.

• Ohadash Finance is billed in Canadian dollars. For a customer outside Canada, checkout may display the amount in their local currency at the rate applied by our payment provider on the day; the exact amount is confirmed before payment.
• Ohadash HR is billed in CFA francs.
• Other products are billed in the currency shown on their page.

Applicable taxes (GST, QST or equivalents) are added where due based on your place of establishment. It is your responsibility to give us accurate tax information. [To be completed: GST and QST registration numbers, and treatment of non-resident customers, to be confirmed with your accountant.]

06Billing and renewal

• The subscription is monthly or annual, your choice. Annual carries the discount shown on the product page.
• Payment is made by card, processed by Stripe. Bank transfer is available to accounting firms and to organisations that request it.
• The subscription renews automatically at each term until cancelled. You are charged on the anniversary of your subscription.
• Where your subscription is priced on a volume — number of companies, number of client files, headcount — any variation adjusts the amount according to the rules stated on the product page. You are shown a confirmation of the new amount before any increase triggered by an action of yours.
• An invoice is issued for each payment and remains available from your workspace.

07Cancellation

You may cancel at any time, from your workspace or by writing to us, free of charge and without notice. Cancellation takes effect at the end of the period already paid for: you keep access until then, and no further charge is made. There is no minimum term and no exit penalty.

08Refunds

Two exceptions, which we apply in good faith:

• Our error — double charge, wrong amount, billing after a confirmed cancellation: we refund in full, no argument.
• Extended unavailability attributable to us: we credit the period concerned.

Requests go to info@global360inc.ca. We reply within 10 business days. Any refund granted is made to the original payment method.

09Failed payment

If a payment fails, we notify you and retry. After a grace period stated on the product page — 7 to 14 days depending on the software — the workspace moves to read-only: you keep access to your data and your exports, but can no longer enter new data.

10Acceptable use

You undertake not to:

• use the services for any unlawful purpose, or upload unlawful content;
• attempt to access another customer's data, circumvent isolation or security mechanisms, or probe the infrastructure without our written consent;
• resell, sublicense or make workspace access available to a third party, except under our accounting-firm offer, which expressly provides for it;
• copy, decompile or attempt to reverse-engineer the software;
• use it in a way likely to degrade the service for other customers.

In the event of a serious breach, we may suspend access after formal notice — immediately where there is a risk to security or to other customers.

11Your data belongs to you

• We do not consult it, except where you ask us to in order to resolve a problem, where a maintenance operation requires it, or where the law compels us.
• We do not use it to train artificial intelligence models, and we sell it to no one.
• You can export it at any time from the application.
• Where it contains personal information about third parties — your employees, your clients — you are the controller under the law and we act on your instructions. See our privacy policy.

12End of contract and data

When your subscription ends, your workspace moves to read-only and your exports remain available. We delete nothing automatically.

Permanent deletion occurs only in two cases: at your written request, or after [period, e.g. 12 months] of complete inactivity, and in that case only after notifying you by email. Accounting records we are legally required to keep are an exception.

13Intellectual property

The software, its code, its interface, its trademarks — including Ceptivo, Ohadash and Global360 — and the documentation remain the exclusive property of Global360 Inc. Your subscription grants you a personal, non-exclusive, non-transferable right of use, limited to its term.

If you send us a suggestion for improvement, we are free to implement it without compensation and without any obligation of confidentiality in respect of it.

14Availability and support

We aim for high availability and we monitor our services, but we do not currently offer a contractual availability commitment (no SLA). Interruptions may occur for maintenance, updates, or through a provider. We announce planned maintenance in advance where possible.

Support is by email at info@global360inc.ca, in French or English, on business days. We aim for a first response within 24 business hours.

15Warranties and liability

Our software consists of management support tools. They compute and present information from what you put into them. They replace neither an accountant, nor a legal adviser, nor a human resources professional, and do not constitute accounting, tax or legal advice. Decisions made from the results displayed are yours.

The services are provided "as is". To the extent permitted by law, we exclude any implied warranty of fitness for a particular purpose. Our total liability, on any basis whatsoever, is limited to the amount you actually paid us during the twelve months preceding the triggering event. We are not liable for indirect damages: loss of profit, loss of goodwill, or loss of data caused by your own handling.

Nothing in these terms excludes liability that cannot lawfully be excluded, in particular for gross or intentional fault.

16Changes

To these terms. We may amend them. For any significant change, subscribers are notified by email at least 30 days in advance; continuing to use the service after the effective date constitutes acceptance, and you may cancel without penalty before then.

To prices. A price in force does not change during a paid period. Any increase is announced at least 60 days before the renewal concerned, and you are free to cancel before it applies.

17Governing law and language

This contract is governed by the laws of Quebec and the laws of Canada applicable therein. Any dispute falls within the exclusive jurisdiction of the courts of the judicial district of [judicial district, e.g. Québec or Montréal], province of Quebec.

The parties have required that this contract and related documents be drawn up in French. The French version prevails; this English version is provided for convenience.

If any clause is held invalid, the remainder stays in force.

18Contact us

Global360 Inc.
[full registered office address], Quebec, Canada
info@global360inc.ca · global360inc.ca